Visitor Services & Amenities

 Accessibility

Wheelchairs are available (subject to availability) from the security desk in the front Foyer.  See the Access section for more information.  

Children & families

Family events are regularly held on weekends and during school holidays.  Trails and activity sheets are available from the information desks.  The two Stevenson Childrens Discovery Centres are located on Level One and offer a wide range of hands-on fun and learning activities. Baby changing stations are located in the toilets.

Coat & bag check-in

Cloakrooms are situated at each main entrance.  The Museum reserves the right to require bags and motorcycle helmets be deposited here, for security reasons. The Foyer cloakroom is located at the Security Desk, to the left as you enter.  A coin operated locker is situtated in the new Atrium on the right as you enter.  For the comfort and safety of visitors and collections, backpacks and tripods cannot be taken into the galleries.  Your possesions will be safe in the security locker holding areas.

Eating and drinking

Eating or drinking in the gallery spaces is not permitted at all times. 

There is a cafe at Auckland Museum: the Columbus Cafe in the new Atrium. Open daily from 10am to 5pm offering fresh fare and licensed to serve beer and wine.

First aid

A First Aid kit is located in the coat and bag check-in at the Foyer entrance, or ask any Museum representative for assistance.

Information desk

Staffed by Museum volunteers, the information desk is located in the Foyer and new Atrium spaces on the ground floor. Ask here for information on anything you need while at the Museum.

Lost property

The lost property desk is located at the Security Desk in the Foyer entrance (on your left as you enter).

Photography/filming

Photography with flash and video recording is permitted in most galleries for private purposes only, using hand-held equipment. Tripods are not permitted in the galleries. Videos may not be used in the Maori cultural performance. Bookings are essential for all Commercial photography and charges apply.  Click here for more information.

Shopping

The Museum Shops are located in the Foyer and new Atrium on the ground floor, open everyday from 10am to 5pm.

Smoking

Not permitted in any area of the Museum at any time.

Taxi

A free taxi phone is provided in Foyer entrance.  Information desk staff are also happy to assist.

Telephones

Telephones are located to either side of the Foyer on the ground floor.

Toilets

Toilets are located on the ground floor of both main entrances and also available on Level one.  Toilets suitable for disabled visitors are also available at these locations. Baby changing stations are located in the toilets.

Visitor guide brochures

Visitor Guides in English are generally distributed at the cashier desks but are also available in German, French, Japanese, Chinese, Korean and Spanish.  The friendly Museum staff will be pleased to help visitors with language needs.