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Access

Wheelchair access

A wheelchair ramp is located at the two main entrances. There is also wheelchair access to our Auditorium.

Wheelchairs may be borrowed from the bag check desk in the Grand Foyer, and the Atrium information desk if needed. Please note that wheelchairs cannot be booked or reserved ahead of time.

Elevator lifts

Lifts are available at the two main entrances.

Accessible toilets

There are accessible toilets located on the Ground Floor at both main entrances, as well as on Level One.

Mobility parking

A limited number of mobility parking spaces are located in the front of the Museum and at the South via the Atrium Entrance.

Paid mobility parking is available in the Museum car park.  A wheelchair ramp is located at the two main entrances.

Guide dogs

Guide dogs are welcome. Guide dogs need to stay with their owner.

Complimentary tickets for paid assistants

Paid assistants can obtain complimentary tickets to paid exhibitions, events, and programmes they are attending with the ticket holder.  The intent is to remove barriers for visitors who require a paid assistant to support their attendance.

To make a booking for you and your paid assistant please contact the Bookings Office +64 9 306 7048.

Sensory Friendly

Secret World of Butterflies Quiet Hour
SUN 9 DEC, 8.30AM - 10AM
SOLD OUT, NO DOOR SALES

Join us for a sensory-friendly session for families who want to visit the Museum without the crowds and noise. This session has been specially designed for families with children on the the autism spectrum, with children who struggle to communicate, or become easily overwhelmed by stimuli. Learn more here.

For school groups with specific access needs, you can find more information here.

Sensory Friendly Visit Guidelines

  •  Avoid queues

Some exhibitions are ticketed. To minimise the time your family spends in a queue, we suggest that you buy tickets online before you visit and bring your printed tickets with you.

  •  Quiet times

Auckland Museum tends to be quieter between 3pm and 5pm on weekdays during
term time. February and December before Christmas are the quietest months.
Quiet hours are available for some exhibitions.

  •  Sensory map

The museum can be a confronting place for sensitive visitors. Use our map of high and low sensory spaces to plan a visit to suit your child.

Low sensory spaces, coloured blue on the map, are quiet areas that are bright, have few people and no multimedia. High sensory spaces, indicated in red, are busy places with a mix of multimedia, loud noises and/or low light.

You can borrow a laminated copy of the map from the museum cloakroom or you can download your own.