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Plan your visit

Services and amenities

Electric vehicle charging station now available at
Auckland Museum

Auckland Museum is pleased to offer visitors an electric vehicle (EV) charging station courtesy of Vector.

  • The charger is located at the southern end of the Museum with two reserved carparks for use of the station.
  • This service is free of charge and is part of the Museum’s commitment to sustainability.
  • FAQs about EV charging can be found on Vector’s website.

Accessibility

Auckland Museum is committed to developing and improving access for all. For more information see our Access information.

Coat and bag check-in

For the comfort and safety of visitors and collections, large bags, backpacks and tripods cannot be taken into the galleries. Your possessions will be safe in the security locker holding areas.

At the northern entrance to the Museum, cloakrooms are located within the Visitor Lounge in the Grand Foyer entrance. The Museum reserves the right to require bags and motorcycle helmets be deposited here, for security reasons.

Coin operated lockers are located by the Atrium, at the southern entrance, as you enter the Museum.

Eating and drinking

No food or drink is allowed to be taken into the galleries as eating or drinking in the galleries is not permitted.

There are several options for people looking for somewhere to eat including:

  • The café in the Atrium offers fresh fare, coffee and tea, and has a licence to serve wine and beer.
  • The Atrium at the southern end of the Museum
  • The Welcome Lounge at the northern end of the Museum
  • The Kai Room, a dedicated family space, on Level One.

First Aid

A First Aid kit is located in the coat and bag check-in at the Grand Foyer entrance, or ask any Museum representative for assistance.

Information desks

Staffed by Museum volunteers, Information Desks are located in the Grand Foyer and Atrium spaces on the ground floor.  Ask at these desks for information on anything you need while at the Museum.

Lost property

The lost property desk is located within the Visitor Lounge in the Grand Foyer entrance.

Photography and filming

Photography with flash and video recording, using hand-held equipment, is permitted in most galleries for non-commercial use only.  Videoing is not allowed during the Māori cultural performance.

Find more information about photography and filming.

Shopping

The Museum Store is located in the Grand Foyer on the ground floor.

Smoking

Smoking is not permitted in any area of the Museum at any time.

Taxis

A free taxi phone is provided in the Grand Foyer and Atrium on the ground floor.  Information Desk staff are also happy to assist.

Telephones

Telephones are located to either side of the Grand Foyer on the ground floor.

Toilets

Toilets are located on the ground floor of both main entrances and also available on Level One.  Accessible toilets are also available at these locations.

Unfortunately we do not have weelchair accessible toilets on this level.  Accessible toilets can be located on the Ground floor and Level 2.

Maps of the Museum

Maps of the Museum are distributed at ticket desks. They are available in:

  • English
  • German
  • French
  • Spanish
  • Japanese
  • Chinese
  • Korean
  • Portugese
  • Russian

The friendly Museum Staff will be pleased to help any visitors with language needs.