The Museum is accessible to everyone. For more information see our disability access information.
Coat and bag check-in
For the comfort and safety of visitors and collections, large bags, backpacks and tripods cannot be taken into the galleries. Your possessions will be safe in the security locker holding areas.
At the northern entrance to the Museum, cloakrooms are located within the Visitor Lounge in the Grand Foyer entrance. The Museum reserves the right to require bags and motorcycle helmets be deposited here, for security reasons.
Coin operated lockers are located by the Atrium, at the southern entrance, as you enter the Museum.
Eating and drinking
No food or drink is allowed to be taken into the galleries as eating or drinking in the galleries is not permitted.
There are several options for people looking for somewhere to eat including:
The café in the Atrium offers fresh fare, coffee and tea, and has a licence to serve wine and beer.
The Atrium at the southern end of the Museum
The Welcome Lounge at the northern end of the Museum
The Kai Room, a dedicated family space, on Level One.
A First Aid kit is located in the coat and bag check-in at the Grand Foyer entrance, or ask any Museum representative for assistance.
Staffed by Museum volunteers, Information Desks are located in the Grand Foyer and Atrium spaces on the ground floor. Ask at these desks for information on anything you need while at the Museum.
The lost property desk is located within the Visitor Lounge in the Grand Foyer entrance.
Photography and filming
Photography with flash and video recording, using hand-held equipment, is permitted in most galleries for non-commercial use only. Videoing is not allowed during the Māori cultural performance.
Find more information about photography and filming.
The Museum Store is located in the Grand Foyer on the ground floor.
Smoking is not permitted in any area of the Museum at any time.
A free taxi phone is provided in the Grand Foyer and Atrium on the ground floor. Information Desk staff are also happy to assist.
Telephones are located to either side of the Grand Foyer on the ground floor.
Toilets are located on the ground floor of both main entrances and also available on Level One. Toilets suitable for disabled visitors are also available at these locations.
Maps of the Museum
Maps of the Museum are distributed at ticket desks. They are available in:
The friendly Museum Staff will be pleased to help any visitors with language needs.