condensed discuss document expanded export feedback print share remove reset document_white enquire_white export_white report_white

Service and amenities

Service and amenities

Electric Vehicle Charging

Electric vehicle charging station now available at Auckland Museum. 

Auckland Museum is pleased to offer visitors an electric vehicle (EV) charging station courtesy of Vector.

•    The charger is located at the southern end of the Museum with two reserved carparks for use of the station.
•    This service is free of charge and is part of the Museum’s commitment to sustainability.
•    FAQs about EV charging can be found on Vector’s website.

Accessibility

Auckland Museum is committed to developing and improving access for all. For more information see our Access information.

Coat and bag check-in

For the comfort and safety of visitors and collections, large bags, backpacks and tripods cannot be taken into the galleries. 

At the northern entrance to the Museum, cloakrooms to leave your bags and other posessions are located within the Visitor Lounge in the Grand Foyer entrance. The Museum reserves the right to require bags and motorcycle helmets be deposited here, for security reasons.

Eating and drinking

Food and drink can’t be taken into our galleries beyond the Grand Foyer.

To enable our construction work we have closed our Level One Kai Room facility. We have made sure we still have a space for school groups to eat lunch and gather.

We encourage our visitors to stop in the Domain to enjoy packed lunches and snacks.

In the Grand Foyer we will have a small space next to the 1929 café which will have limited seating and spaces for eating.

We thank you for your patience while we undergo this exciting transformation.

First Aid

A First Aid kit is located in the coat and bag check-in at the Grand Foyer entrance, or ask any Museum representative for assistance.

Information desks

Staffed by Museum volunteers, Ihe information Desk is located in the Grand Foyer. Ask at these desks for information on anything you need while at the Museum.

Lost property

The lost property desk is located within the Visitor Lounge in the Grand Foyer entrance.

Photography and filming

Photography with flash and video recording, using hand-held equipment, is permitted in most galleries for non-commercial use only.  Videoing is not allowed during the Māori cultural performance.

Find more information about photography and filming.

Shopping

The Museum Store is located in the Grand Foyer on the ground floor.

Smoking

Smoking is not permitted in any area of the Museum at any time.

Taxis

A free taxi phone is provided in the Grand Foyer on the ground floor.  Information Desk staff are also happy to assist.

Telephones

Telephones are located to either side of the Grand Foyer on the ground floor.

Toilets

Toilets are located on the ground floor of the Grand Foyer Entrance and are also available on Level One.  

Accessible toilets are also available at these locations.

Maps of the Museum


Maps of the Museum are distributed at ticket desks. They are available in:

•    English
•    German
•    French
•    Spanish
•    Japanese
•    Chinese
•    Korean
•    Portugese
•    Russian

The friendly Museum Staff will be pleased to help any visitors with language needs.