We are making some exciting changes to what the Museum offers and this means we are closing our South Atrium entrance and foyer until mid-2020.
This changes the way you enter the Museum as all visitors will now need to enter through the Memorial Entrance into the Grand Foyer.
This also means no direct access into the Museum from the underground carpark.
We know that many of our visitors with accessibility needs use the South Atrium entrance and the carpark to get directly into the Museum so we have increased the number of mobility parks around the Museum.
We have worked hard to make sure we remain as accessible as possible and welcome any feedback or suggestions.
Additional Mobility Parking
We have added two dedicated drop-off and pick-up mobility parking spaces with accessibility ramps.
These are located on the west side of the Museum and are the closest carparks to the Memorial Entrance. These are drop-off and pick-up only for a maximum of ten minutes.
We have also increased the number of mobility parks at the southern end of the Museum by the South Atrium.
If you need to use a mobility park, we recommend that you drop off passengers at the two drop-off and pick-up parks and then park for the duration of the Museum visit at the South Atrium mobility parks.
Important Information About Our Underground Car Park
If the South Atrium mobility carparks are full there are five additional paid mobility parking spaces in the Museum’s underground carpark. Please note the following:
• There is no direct access from the underground car park into the Museum.
• Users of these parks will need to exit the car park via the external walkway and walk around the Museum to the Memorial Entrance.
• The route to the Memorial Entrance from the underground carpark does contain a steep slope so it’s preferable to park at the South Atrium if you can.
A wheelchair ramp is located the Memorial Entrance. This entrance may become congested at busy times so we thank you for your patience.
The Memorial Entrance has a revolving door that can be slowed to accommodate mobility equipment.
Groups: If you are in a group of five or more who are using mobility equipment, please contact our Bookings Office before your visit so we can support your group to enter the building, this may include opening the side door and the use of temporary ramps.
Bookings Office: +64 9 306 7048
There is also wheelchair access to our Auditorium.
Wheelchairs may be borrowed from the bag check desk in the Grand Foyer. Please note that wheelchairs cannot be booked or reserved ahead of time.
Lifts are available to access the different floors of the Museum
There are four accessible toilets located on the Ground Floor at the entrance, as well as on Level One.
The largest accessible toilets in the ground floor are located on the left, after the ticket desk and adjacent to the 1929 café.
Guide dogs are welcome. Guide dogs need to stay with their owner.
Complimentary tickets for paid assistants
Paid assistants can obtain complimentary tickets to paid exhibitions, events, and programmes they are attending with the ticket holder. The intent is to remove barriers for visitors who require a paid assistant to support their attendance.
To make a booking for you and your paid assistant please contact the Bookings Office +64 9 306 7048.
Sensory Friendly Visit Guidelines
• Avoid queues
Some exhibitions are ticketed. To minimise the time your family spends in a queue, we suggest that you buy tickets online before you visit and bring your printed tickets with you.
• Quiet times
Auckland Museum tends to be quieter between 3pm and 5pm on weekdays during
term time. February and December before Christmas are the quietest months.
Quiet hours are available for some exhibitions.
• Sensory map
The museum can be a confronting place for sensitive visitors. Use our map of high and low sensory spaces to plan a visit to suit your child.
Low sensory spaces, coloured blue on the map, are quiet areas that are bright, have few people and no multimedia. High sensory spaces, indicated in red, are busy places with a mix of multimedia, loud noises and/or low light.
You can borrow a laminated copy of the map from the museum cloakroom or you can download your own.