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Inclusive Design and Accessibility

Our visitors have diverse abilities and needs and all designs must accommodate this. The UI and UX of the digital experience should be clear and as simple as possible for all visitors to navigate and explore. The physical mounting of the experiences will follow the below standards. The production team refer to the Smithsonian Accessible Exhibition Design guidelines in many instances.

Wall Mounted Screens

All interactive touch points should be located in the bottom half of the screen so they can be reached by children and people in wheelchairs.

  • Side on wheelchair interactive access to touchpoints should be set at a maximum height of 1370mm. 
  • Front on touch points should ideally be positioned no higher than 1220mm.
  • If touch points do need to be higher than this, accessibility adjustment should be provided.
  • Discuss gallery design with your AM project team to determine whether there is space to turn a wheelchair where the screen will be located.
  • Ensure that lighting and the angle of the screen are considered for accessibility purposes also.


Interactive Screen Heights

The table below shows ideal screen heights for various screen sizes. These may depend on the experience, size of the bezel as well as portrait vs landscape screens.

Screen Size

Height from ground to bottom of screen (includes bezel)


Standard mount - sloped screen (30 degrees off horizontal), front lower edge at 700mm of the floor.


Standard mount - sloped screen (30 degrees off horizontal), front lower edge at 700mm of the floor.


On mount - centre of screen = 950mm from ground.

43" (portrait)








  • English closed captions should be attached to all video content with audio. Te Reo Māori subtitles should also be added where possible.
  • For audio guide users, transcripts for all stops should be available within the web application.



  • Where possible, include zoom functions into experiences so that vision impared viewers can better view images and digitally captured objects.
  • If not using the AM standard typography, ensure that accessible fonts and contrasts are used for ease of user experience.


New Zealand Sign Language

NZSL videos for exhibition labels are included by using the STQRY platform, on which our audio guides are also hosted. Visitors can scan QR codes where available within galleries to access this content on their own devices. Videos are produced by Deaf Aotearoa and CMS is managed by Auckland Museum's Digital Experience team.