Our doors are open.

 

Visit from 10AM - 5PM weekdays*, 9AM - 5PM weekends and public holidays.

Your Museum will be open late every Tuesday evening until 8.30pm.

This page provides information about the precautions we're taking to ensure you can visit the Museum safely, and lets you know what's open, so you can get the most out of your visit. 

*Te Ao Mārama South Atrium opens at 9AM for Tuitui Museum Bistro & Café.

Things to know

Plan your visit

Things to know

Masks are mandatory

Visitors aged 12+ are required to wear a mask at all times within the Museum, unless you are removing it to consume food or drink whilst seated at Tuitui Museum Bistro & Café, 1929 Espresso Bar or our Kai Room.

Keep your distance

Please remain aware of social distancing guidelines during the Orange setting and keep one metre apart from other groups of visitors and staff as you move about.

We tend to receive most visits between 10AM and 2PM, so if you’d like to visit when it’s a little quieter, we suggest visiting later in the day.

Please observe one metre social distancing if you are queuing.

Our galleries are all open

Things to know

Our galleries are all open

You'll be able to explore all of our galleries at your leisure.

We have some amazing new galleries and exhibitions to explore, as well as a stunning new photography display. Be sure to visit Tāmaki Herenga Waka Stories of Auckland on the ground floor, The Imaginarium on the first floor, and our free Olaf Petersen exhibition on the second floor.

And of course, for the first time ever on display, a very rare T. rex!

Our cafes will be open for dine-in and takeaway service
FOOD AND DRINK

Our cafes will be open for dine-in and takeaway service

Both Tuitui Museum Bistro & Café and 1929 Espresso Bar are open, serving an array of tasty treats and delicious beverages. Visitors can choose to enjoy seated dining inside or take away food and drink to enjoy outside. Both cafés are located near an entrance, so if you choose to take away a bite or drink to eat outside, you can easily head back into the Museum afterwards.

Our Kai Room is also open. If you’re bringing food and drink on your Museum trip, please keep it in your bags and check your bags into the eLockers near either entrance. When you’d like to enjoy your food or drink, please enjoy it within the Kai Room or take it outside to eat.

The Museum Store will be open

The Museum Store will be open

Our Museum Store will be open, stocked with a unique selection of children’s toys, books, gifts, homewares, locally made jewellery and crafts. Be sure to visit Museum Store Presents: Māori Art and Design located in Te Ao Mārama, open until Monday 31 January 2022.

After a long period of closure due to COVID-19 lockdowns, we're so glad to be able to welcome you back to your Museum again. We’re thrilled to be able to open our doors, with safety measures in place.

Dr David Gaimster, Chief Executive

Frequently Asked Questions

 

Planning your visit

+What hours is the Museum open?

We're open from 10AM - 5PM on weekdays, excluding Te Ao Mārama South Atrium precinct, which opens at 9AM for Tuitui Museum Bistro & Café visitors.

On Saturdays, Sundays and public holidays we're open from 9AM - 5PM.

We won’t be open late for Twilight Tuesdays until 1 February 2022.

The Research Library is open by appointment only, between 10AM and 3PM on Tuesdays, Wednesdays and Thursdays. Use this form to contact us to arrange an appointment.

+Will the Museum Store be open?

Yes, our Store will be open. Shoppers will need to observe social distancing of one metre between bubbles.

+Will the Museum Cafés be open?

Yes, Tuitui Museum Bistro & Café (South Atrium) and 1929 Espresso Bar (Grand Foyer) are open for dine-in and takeaway service. 1929 Espresso Bar will be serving a delicious range of cabinet food. Click here for Tuitui's menu.

Both cafés are near an entrance, so you’ll be able to easily head back inside if you choose to enjoy your food and drinks as takeaways.

+Will all the galleries be open?

Yes, our galleries and exhibitions will all be open.

+Will there be lockers for my use?

Yes, eLockers will be available off the Grand Foyer and Te Ao Mārama South Atrium, as well as in the Kai Room

For the comfort and safety of visitors and collections, large bags, backpacks and tripods cannot be taken into the galleries. Bags larger than 40cm (L) x 15cm (W) x 35cm (H) need to be checked into our eLockers.

Charges apply for their use. The Museum reserves the right to require bags and motorcycle helmets be deposited here for security reasons. Please see our full Conditions of entry here. 

Electronic Self-Service Locker Charges:

Small
3 hrs - $2
4 hrs - $3
5 hrs - $4
Full day - $6

Large
3 hrs - $4
4 hrs - $5
5 hrs - $6
Full day - $8

+Do you have WiFi?

Yes, we have free WiFi. Select the “Museum - Public" WiFi network. Please note there is no WiFi or mobile phone coverage in the underground carpark.

+Can we bring our own food?

Yes, our Kai Room is open and you can also eat outside. If you’re bringing food and drink on your Museum trip, please keep it in your bags and check your bags into the eLockers near either entrance. When you’d like to enjoy your food or drink, please enjoy it within the Kai Room or take it outside to eat.

+Can I bring a backpack?

Yes, although bags larger than 40cm (L) x 15cm (W) x 35cm (H) must be stored in the eLockers available for your use off both the Grand Foyer and Te Ao Mārama South Atrium, as well is in the Kai Room.

+Is drinking water available?

Yes, our drinking water fountains will be available. You can also bring a water bottle or purchase bottled water from our cafés. Please note, that for the safety of our collections, you’ll need to keep your bottle zipped inside your bag or checked into our eLockers.

 

When you arrive

+Are the Museum's ticket desks open?

Yes, all of our ticketing desks are open under the Orange setting. These desks will be fully operational, so you will be able to buy tickets for events, tours and exhibitions; purchase Museum Memberships; and order and pick up MyMuseum cards.

+Will any tours be operating?

Yes, our public tours are fully operational under the Orange setting. Click here to view information about current tours.

+Is the car park open?

Yes, our paid car park is available and there is some additional parking in the roads around the Museum.

+Is entry free?

General Admission entrance is free for Members and Auckland residents with proof of address, or by donation for those from the rest of New Zealand.

International visitors are required to purchase General Admission tickets. Click here for more information.

+Can I give a donation and where can I do this?

Yes, donations are always very much appreciated. You can donate online or onsite through one of our digital donation boxes.

+Are tour groups or school groups able to visit?

Yes, both tour groups and school groups are able to visit the Museum under the Orange setting. Attendees must abide by COVID-19 safety procedures and scan in with their My Vaccine Pass if they are over the age of 12. We have set capacity limits for school groups to ensure school bubbles are maintained.

Click here for information about booking a visit to the Museum as a school group.

+ Is the Museum wheelchair accessible at this time?

Wheelchair access into the Museum is possible via the ramps. Within the building, there are ramps and lifts to ensure all visitors can get around easily. Wheelchairs are available to visitors and they are sanitised after every use.

 

COVID-19 health and safety procedures

+Do I have to wear a mask?

In keeping with government requirements, all Museum visitors aged 12 and over will be required to wear a mask, unless they are removing it to consume food or drink whilst seated at Tuitui Museum Bistro & Café, 1929 Espresso Bar or our Kai Room.

If you are exempt from wearing a mask for medical reasons, please kindly let our staff know upon arrival.

Note that you won't be able to dispose of any masks or gloves in the rubbish bins at the Museum. Please take them home with you.

+Is there hand sanitiser on site?

Yes, there are frequent hygiene stations positioned around the Museum.

+Does the Museum have any additional cleaning procedures?

Yes, as well as our regular cleaning of all visitor facilities we are ensuring frequent and thorough cleaning of high touch surfaces such as handrails and lift buttons.

+Are you managing physical distancing?

Yes, but please ensure you keep a one metre distance between yourself and individuals outside of your group. We have signage up and our visitor hosts are there to remind visitors. Where there is a limited capacity in a particular gallery, our visitor hosts will manage the flow in and out.

Please observe one metre social distancing if you are queuing.

+Will the Museum have fewer visitors than usual?

We are complying with COVID-19 guidelines and limiting visitor numbers as appropriate. Busier times tend to be between 10AM and 2PM. We suggest visiting in the afternoon if you'd like to visit when it's quieter.