Our doors are open - scan in with your My Vaccine Pass.

 

Visit from 10AM - 5PM weekdays*, 9AM - 5PM weekends and public holidays. 

We're not open late for Twilight Tuesdays at this time.

This page provides information about the precautions we're taking to ensure you can visit the Museum safely, and lets you know what's open, so you can get the most out of your visit. 

*Te Ao Mārama South Atrium opens at 9AM for Tuitui Museum Bistro & Café.

Things to know

Plan your visit

Things to know

Scan your My Vaccine Pass

We will be requiring valid proof of vaccination or a medical exemption for all visitors aged 12+ via My Vaccine Pass. See our FAQ for further information.

Masks are mandatory

Visitors aged 12+ are required to wear a mask at all times within the Museum, unless you are removing it to consume food or drink whilst seated at Tuitui Museum Bistro & Café, 1929 Espresso Bar or our Kai Room.

Record your visit

Record your visit with the NZ COVID Tracer app, which is clearly displayed on signage when you enter. If you don’t have a mobile device to scan the QR code, please sign in manually.

Keep your distance

Please remain aware of social distancing guidelines during the Red setting and keep one metre apart from other groups of visitors and staff as you move about.

We tend to receive most visits between 10AM and 2PM, so if you’d like to visit when it’s a little quieter, we suggest visiting later in the day.

Please observe one metre social distancing if you are queuing.

Our galleries are all open

Things to know

Our galleries are all open

You'll be able to explore all of our galleries at your leisure.

We have some amazing new galleries and exhibitions to explore, as well as a stunning new photography display. Be sure to visit Tāmaki Herenga Waka Stories of Auckland and SHELF-LIFE on the ground floor, the Imaginarium on the first floor, and our free Love & Loss exhibition on the second floor.

From Sunday 5 December, you can visit Sudan: A Confluence of Cultures, on display in Te Taunga, the Museum's Community Hub located just off the Grand Foyer.

Our cafes will be open for dine-in and takeaway service
FOOD AND DRINK

Our cafes will be open for dine-in and takeaway service

Both Tuitui Museum Bistro & Café and 1929 Espresso Bar are open, serving an array of tasty treats and delicious beverages. Visitors can choose to enjoy seated dining inside or take away food and drink to enjoy outside. Dine-in guests will be seated and separated with at least one metre between guests at adjacent tables. Both cafés are located near an entrance, so if you choose to take away a bite or drink to eat outside, you can easily head back into the Museum afterwards.

Our Kai Room is also open. If you’re bringing food and drink on your Museum trip, please keep it in your bags and check your bags into the eLockers near either entrance. When you’d like to enjoy your food or drink, please enjoy it within the Kai Room or take it outside to eat.

The Museum Store will be open

The Museum Store will be open

Our Museum Store will be open, stocked with a unique selection of children’s toys, books, gifts, homewares, locally made jewellery and crafts. Be sure to visit Museum Store Presents: Māori Art and Design located in Te Ao Mārama, open from Friday 3 December 2021 until Friday 14 January 2022.

After a long period of closure due to COVID-19 lockdowns, we're so glad to be able to welcome you back to your Museum again. We’re thrilled to be able to open our doors, with safety measures in place.

Dr David Gaimster, Chief Executive

Frequently Asked Questions

 

Planning your visit

+What hours is the Museum open?

We're open from 10AM - 5PM on weekdays, excluding Te Ao Mārama South Atrium precinct, which opens at 9AM for Tuitui Museum Bistro & Café visitors.

On Saturdays, Sundays and public holidays we're open from 9AM - 5PM.

During Red, we won’t be open late for Twilight Tuesdays. 

The Research Library is open by appointment only, between 10AM and 3PM on Tuesdays, Wednesdays and Thursdays during Red. Use this form to contact us to arrange an appointment.

+Will the Museum Cafés be open?

Yes, Tuitui Museum Bistro & Café (South Atrium) and 1929 Espresso Bar (Grand Foyer) are open for dine-in and takeaway service. 1929 Espresso Bar will be serving a delicious range of cabinet food. Click here for Tuitui's menu.

Dine-in guests will be seated and separated with at least one metre between guests at adjacent tables. Both cafés are near an entrance, so you’ll be able to easily head back inside if you choose to enjoy your food and drinks as takeaways.

+Will the Museum Store be open?

Yes, our Store will be open. Shoppers will need to observe physical distancing.

+Will all the galleries be open?

Yes, our galleries and exhibitions will all be open.

+Will there be lockers for my use?

Yes, eLockers will be available off the Grand Foyer and Te Ao Mārama South Atrium, as well as in the Kai Room

For the comfort and safety of visitors and collections, large bags, backpacks and tripods cannot be taken into the galleries. Bags larger than 40cm (L) x 15cm (W) x 35cm (H) need to be checked into our eLockers.

Charges apply for their use. The Museum reserves the right to require bags and motorcycle helmets be deposited here for security reasons. Please see our full Conditions of entry here. 

Electronic Self-Service Locker Charges:

Small
3 hrs - $2
4 hrs - $3
5 hrs - $4
Full day - $6

Large
3 hrs - $4
4 hrs - $5
5 hrs - $6
Full day - $8

+Do you have WiFi?

Yes, we have free WiFi. Select the “Museum - Public" WiFi network. Please note there is no WiFi or mobile phone coverage in the underground carpark.

+Can we bring our own food?

Yes, our Kai Room is open and you can also eat outside. If you’re bringing food and drink on your Museum trip, please keep it in your bags and check your bags into the eLockers near either entrance. When you’d like to enjoy your food or drink, please enjoy it within the Kai Room or take it outside to eat.

+Can I bring a backpack?

Yes, although bags larger than 40cm (L) x 15cm (W) x 35cm (H) must be stored in the eLockers available for your use off both the Grand Foyer and Te Ao Mārama South Atrium, as well is in the Kai Room.

+Is drinking water available?

Yes, our drinking water fountains will be available. You can also bring a water bottle or purchase bottled water from our cafés. Please note, that for the safety of our collections, you’ll need to keep your bottle zipped inside your bag or checked into our eLockers.

 

When you arrive

+Are the Museum's ticket desks open?

We will have one ticket desk open in Te Ao Mārama South Atrium. 

Please note that, except in special circumstances, we will not be selling tickets for events or Memberships at the desk. Please purchase your event tickets from our event pages and Memberships either online or via the Museum Store.

MyMuseum cards will be available to pick up in the Orange setting.

+Is the car park open?

Yes, our paid car park is available and there is some additional parking in the roads around the Museum.

+Is entry free?

Yes, general admission will be free to everyone at this time. Our ticket desks won’t be open at this time.

+Will any tours be operating?

No tours are operating at this time.
 

+Are tour groups or school groups able to visit?

At this stage, no tour groups or school groups are able to visit in the Red setting. We will not be having any Museum-led groups at this time.

Families can enjoy a self-guided tour as part of Fact or Fake? The Tāmaki Truth Trail. Simply pick up a copy of The Tāmaki Truth from the Museum entrance and start your journey, or print off your own copy before arriving.

+ Is the Museum wheelchair accessible at this time?

Wheelchair access into the Museum is possible via the ramps. Within the building, there are ramps and lifts to ensure all visitors can get around easily. Wheelchairs are available to visitors and they are sanitised after every use.

+Can I give a donation and where can I do this?

Yes, donations are always very much appreciated. You can donate online or onsite through one of our digital donation boxes.

 

COVID-19 health and safety procedures

+Do I have to wear a mask?

In keeping with government requirements, all Museum visitors aged 12 and over will be required to wear a mask, unless they are removing it to consume food or drink whilst seated at Tuitui Museum Bistro & Café, 1929 Espresso Bar or our Kai Room.

If you are exempt from wearing a mask for medical reasons, please kindly let our staff know upon arrival.

Note that you won't be able to dispose of any masks or gloves in the rubbish bins at the Museum. Please take them home with you.

+Is there hand sanitiser on site?

Yes, there are frequent hygiene stations positioned around the Museum.

+Are you managing physical distancing?

Yes, small groups are able to explore the Museum together, but please ensure you keep a one metre distance between yourself and individuals outside of your group. We have signage up and our visitor hosts are there to remind visitors. Where there is a limited capacity in a particular gallery, our visitor hosts will manage the flow in and out.

Please observe one metre social distancing if you are queuing.

+Does the Museum have any additional cleaning procedures?

Yes, as well as our regular cleaning of all visitor facilities we are ensuring frequent and thorough cleaning of high touch surfaces such as handrails and lift buttons.

+Is the Museum contact tracing?

Yes, you’ll be required to scan in using the NZ COVID Tracer app, which is clearly displayed on signage when you enter. If you don’t have a mobile device to scan the QR code, please sign in manually.

+Will the Museum have fewer visitors than usual?

We are complying with COVID-19 guidelines and limiting visitor numbers as appropriate. Busier times tend to be between 10AM and 2PM. We suggest visiting in the afternoon if you'd like to visit when it's quieter.

 

COVID-19 vaccination procedures

+Do I need to be vaccinated to visit the Museum?

From Friday 3 December 2021, we will be requiring valid proof of COVID-19 vaccination or a medical exemption for visitors aged 12+ via My Vaccine Pass.

Visitors who cannot show proof of COVID-19 vaccination or a medical exemption can still explore the Museum's offerings online.

 

+How can I prove I’m vaccinated?

We only accept My Vaccine Pass as valid proof of vaccination or a medical exemption. Prior to entry, we will scan your unique QR code to confirm you’re fully vaccinated or have a medical exemption.

You can apply for a My Vaccine Pass from the Ministry of Health's My Covid Record website

+Why is proof of vaccination required?

Auckland War Memorial Museum's COVID-19 policy requires that all people who enter the Museum’s premises are vaccinated. This means that all eligible visitors will need to scan a COVID-19 ‘My Vaccine Pass’ as a condition of entry to the Museum building on the Auckland Domain.

This policy was adopted after a risk assessment and consultation with our staff and volunteers. Requiring a My Vaccine Pass for visitors means that there will be fewer restrictions on the Museum’s operations and we can welcome more visitors to enjoy our exhibitions, galleries and hospitality, and it means the Museum can continue to operate irrespective of COVID-19 Protection Framework settings.

+Do I also need to bring ID?

We may request valid photo ID in addition to checking your My Vaccine Pass. Forms of photo ID we accept include:

  • Driver’s license
  • Passport
  • Kiwi Access Card
  • School ID card

+Why would you check my ID?

As part of keeping our visitors, staff, and volunteers safe, we will be working to ensure that My Vaccine Passes are only being used by their rightful owners.

Please do not be offended if we ask to check your ID as these checks help to ensure that we can continue to keep everyone safe at the Museum.

+Are your staff and volunteers vaccinated?

All staff, volunteers and visitors must be fully vaccinated as a condition of being able to attend the Museum’s destination building on the Auckland Domain.

+Will children under 12 need to prove their age?

In some cases, we may request valid photo ID to check that visitors without a My Vaccine Pass are below the age of 12. Forms of photo ID we accept include:

  • School ID card
  • Passport

+Do I need to be vaccinated to attend private events?

Yes, we will require attendees to private events at the Museum to scan their My Vaccine Pass prior to entering.

+Do I need to be vaccinated to attend Museum events or exhibitions?

Yes, we will require you to scan your My Vaccine Pass prior to entering the Museum for an exhibition or event. We have endeavoured to provide this information on all event listings and booking pages to ensure those who pay to attend Museum events and exhibitions are aware of our policy.

+Can I enter the Museum with a negative COVID-19 test?

To comply with our own policy of keeping everyone safe at the Museum, we are unable to allow entry based on a negative COVID-19 test alone.

You must scan your My Vaccine Pass in order to enter the Museum.