Frequently Asked Questions
Planning your visit
+What hours is the Museum open?
We're open from 10AM - 5PM on weekdays, excluding Te Ao Mārama South Atrium precinct, which opens at 9AM for Tuitui Museum Bistro & Café visitors.
On Saturdays, Sundays and public holidays we're open from 9AM - 5PM.
During Red, we won’t be open late for Twilight Tuesdays.
The Research Library is open by appointment only, between 10AM and 3PM on Tuesdays, Wednesdays and Thursdays during Red. Use this form to contact us to arrange an appointment.
+Will the Museum Cafés be open?
Yes, Tuitui Museum Bistro & Café (South Atrium) and 1929 Espresso Bar (Grand Foyer) are open for dine-in and takeaway service. 1929 Espresso Bar will be serving a delicious range of cabinet food. Click here for Tuitui's menu.
Dine-in guests will be seated and separated with at least one metre between guests at adjacent tables. Both cafés are near an entrance, so you’ll be able to easily head back inside if you choose to enjoy your food and drinks as takeaways.
+Will the Museum Store be open?
Yes, our Store will be open. Shoppers will need to observe social distancing of one metre between bubbles.
+Will all the galleries be open?
Yes, our galleries and exhibitions will all be open.
+Will there be lockers for my use?
Yes, eLockers will be available off the Grand Foyer and Te Ao Mārama South Atrium, as well as in the Kai Room
For the comfort and safety of visitors and collections, large bags, backpacks and tripods cannot be taken into the galleries. Bags larger than 40cm (L) x 15cm (W) x 35cm (H) need to be checked into our eLockers.
Charges apply for their use. The Museum reserves the right to require bags and motorcycle helmets be deposited here for security reasons. Please see our full Conditions of entry here.
Electronic Self-Service Locker Charges:
3 hrs - $2
4 hrs - $3
5 hrs - $4
Full day - $6
3 hrs - $4
4 hrs - $5
5 hrs - $6
Full day - $8
+Do you have WiFi?
Yes, we have free WiFi. Select the “Museum - Public" WiFi network. Please note there is no WiFi or mobile phone coverage in the underground carpark.
+Can we bring our own food?
Yes, our Kai Room is open and you can also eat outside. If you’re bringing food and drink on your Museum trip, please keep it in your bags and check your bags into the eLockers near either entrance. When you’d like to enjoy your food or drink, please enjoy it within the Kai Room or take it outside to eat.
+Can I bring a backpack?
Yes, although bags larger than 40cm (L) x 15cm (W) x 35cm (H) must be stored in the eLockers available for your use off both the Grand Foyer and Te Ao Mārama South Atrium, as well is in the Kai Room.
+Is drinking water available?
Yes, our drinking water fountains will be available. You can also bring a water bottle or purchase bottled water from our cafés. Please note, that for the safety of our collections, you’ll need to keep your bottle zipped inside your bag or checked into our eLockers.
When you arrive
+Are the Museum's ticket desks open?
Under the Red setting, we have one ticket desk open in Te Ao Mārama South Atrium. This desk will be fully operational, so you will be able to buy tickets for events, tours and exhibitions; purchase Museum Memberships; and order and pick up MyMuseum cards.
+Is the car park open?
Yes, our paid car park is available and there is some additional parking in the roads around the Museum.
+Is entry free?
Yes, general admission will be free to everyone at this time. Our ticket desks won’t be open at this time.
+Will any tours be operating?
From Monday 27 December 2021, our Museum-led tour groups will begin operating again, regardless of the setting. Click here to view information about current tours.
+Are tour groups or school groups able to visit?
Yes, tour groups are able to visit the Museum under the Red setting; however, at this stage school groups are not able to visit in the Red setting.
Families can enjoy a self-guided tour as part of Fact or Fake? The Tāmaki Truth Trail. Simply pick up a copy of The Tāmaki Truth from the Museum entrance and start your journey, or print off your own copy before arriving.
+ Is the Museum wheelchair accessible at this time?
Wheelchair access into the Museum is possible via the ramps. Within the building, there are ramps and lifts to ensure all visitors can get around easily. Wheelchairs are available to visitors and they are sanitised after every use.
+Can I give a donation and where can I do this?
Yes, donations are always very much appreciated. You can donate online or onsite through one of our digital donation boxes.
COVID-19 health and safety procedures
+Do I have to wear a mask?
In keeping with government requirements, all Museum visitors aged 12 and over will be required to wear a mask, unless they are removing it to consume food or drink whilst seated at Tuitui Museum Bistro & Café, 1929 Espresso Bar or our Kai Room.
If you are exempt from wearing a mask for medical reasons, please kindly let our staff know upon arrival.
Note that you won't be able to dispose of any masks or gloves in the rubbish bins at the Museum. Please take them home with you.
+Is there hand sanitiser on site?
Yes, there are frequent hygiene stations positioned around the Museum.
+Are you managing physical distancing?
Yes, but please ensure you keep a one metre distance between yourself and individuals outside of your group. We have signage up and our visitor hosts are there to remind visitors. Where there is a limited capacity in a particular gallery, our visitor hosts will manage the flow in and out.
Please observe one metre social distancing if you are queuing.
+Does the Museum have any additional cleaning procedures?
Yes, as well as our regular cleaning of all visitor facilities we are ensuring frequent and thorough cleaning of high touch surfaces such as handrails and lift buttons.
+Is the Museum contact tracing?
Yes, you’ll be required to scan in using the NZ COVID Tracer app, which is clearly displayed on signage when you enter. If you don’t have a mobile device to scan the QR code, please sign in manually.
+Will the Museum have fewer visitors than usual?
We are complying with COVID-19 guidelines and limiting visitor numbers as appropriate. Busier times tend to be between 10AM and 2PM. We suggest visiting in the afternoon if you'd like to visit when it's quieter.
COVID-19 vaccination procedures
+Do I need to be vaccinated to visit the Museum?
We require valid proof of COVID-19 vaccination or a medical exemption for visitors aged 12+ via My Vaccine Pass.
Visitors who cannot show proof of COVID-19 vaccination or a medical exemption can still explore the Museum's offerings online.
+How can I prove I’m vaccinated?
We only accept My Vaccine Pass as valid proof of vaccination or a medical exemption. Prior to entry, we will scan your unique QR code to confirm you’re fully vaccinated or have a medical exemption.
You can apply for a My Vaccine Pass from the Ministry of Health's My Covid Record website.
+Why is proof of vaccination required?
Auckland War Memorial Museum's COVID-19 policy requires that all people who enter the Museum’s premises are vaccinated. This means that all eligible visitors will need to scan a COVID-19 ‘My Vaccine Pass’ as a condition of entry to the Museum building on the Auckland Domain.
This policy was adopted after a risk assessment and consultation with our staff and volunteers. Requiring a My Vaccine Pass for visitors means that there will be fewer restrictions on the Museum’s operations and we can welcome more visitors to enjoy our exhibitions, galleries and hospitality, and it means the Museum can continue to operate irrespective of COVID-19 Protection Framework settings.
+Do I also need to bring ID?
We may request valid photo ID in addition to checking your My Vaccine Pass. Forms of photo ID we accept include:
- Driver’s license
- Kiwi Access Card
- School ID card
+Why would you check my ID?
As part of keeping our visitors, staff, and volunteers safe, we will be working to ensure that My Vaccine Passes are only being used by their rightful owners.
Please do not be offended if we ask to check your ID as these checks help to ensure that we can continue to keep everyone safe at the Museum.
+Are your staff and volunteers vaccinated?
All staff, volunteers and visitors must be fully vaccinated as a condition of being able to attend the Museum’s destination building on the Auckland Domain.
+Will children under 12 need to prove their age?
In some cases, we may request valid photo ID to check that visitors without a My Vaccine Pass are below the age of 12. Forms of photo ID we accept include:
+Do I need to be vaccinated to attend private events?
Yes, we will require attendees to private events at the Museum to scan their My Vaccine Pass prior to entering.
+Do I need to be vaccinated to attend Museum events or exhibitions?
Yes, we will require you to scan your My Vaccine Pass prior to entering the Museum for an exhibition or event. We have endeavoured to provide this information on all event listings and booking pages to ensure those who pay to attend Museum events and exhibitions are aware of our policy.
+Can I enter the Museum with a negative COVID-19 test?
To comply with our own policy of keeping everyone safe at the Museum, we are unable to allow entry based on a negative COVID-19 test alone.
You must scan your My Vaccine Pass in order to enter the Museum.