Frequently Asked Questions
Planning your visit
+What hours is the Museum open?
We're open from 10am - 5pm daily.
+Do you have WiFi?
Yes we have free WiFi. Select the “Museum - Public" Wifi network. Please note there is no WiFi or mobile phone coverage in the underground carpark.
+Is everything open?
Yes! Under Level 1, all our galleries are open.
+ Can I bring children?
Of course! Kids' favourites the Weird and Wonderful and the Volcanoes galleries have now reopened.
+Can we bring our own food?
Our Kai Room is currently closed due to building work, however you are welcome to bring your food and drink and enjoy it in a designated space adjacent to the coat check in the Grand Foyer. Please refrain from taking food and drink into the galleries.
+Can I bring a backpack?
Under Level 1, our bag check is open. You're welcome to bring a backpack, but you'll have to leave it in the bag check as you explore the galleries.
When you arrive
+Is the car park open?
Yes, our paid car park is available and there is some additional parking in the roads around the Museum. Note there is no internal access from the carpark to the Museum due to building works. Exit the carpark on the same level you drive into, and follow marked signage to the Northern end of the building to enter via the Grand Foyer. Please note there is no mobile reception in our carpark.
+Is entry free?
General Admission is free for Aucklanders with proof of address. A donation is welcomed for visitors from the rest of New Zealand. Tickets are required for international visitors. Get your tickets here or at the ticket desks at the Museum.
+Will we be able to see the Māori Cultural Performance?
We have 3 performances daily within Māori Court, at 11am, 12pm and 2pm. Each performance is 25 minutes long and you can attend these free of charge.
+Will the Highlights Guided Tours be operating?
Sadly no tours are operating at this time.
+ Is the Museum wheelchair accessible at this time?
Wheelchair access into the Museum is possible via the ramps, and within the building there are ramps and lifts to ensure all visitors can get around easily. Wheelchairs are available to Visitors and they are sanitised after every use.
+Can I give a donation and where can I do this?
Yes, donations are always very much appreciated. You can donate online or onsite through one of our digital donation boxes.
Covid-19 Health and Safety procedures
+Will I need to wear gloves and/or a mask?
We do not require you to wear either a mask or gloves but you can if you feel more comfortable doing so. Please note that you will not be able to dispose of any of your PPE (personal protective equipment) in the rubbish bins at the Museum, you will need to take them home with you.
+Is there hand sanitiser on site?
Yes, there are frequent hygiene stations positioned around the Museum.