Visit from 10AM - 5PM weekdays, 9AM - 5PM weekends and public holidays. 

We're not open late for Twilight Tuesdays at this time.

This page provides information about the precautions we're taking to ensure you can visit the Museum safely, and lets you know what's open, so you can get the most out of your visit. 

 

 

Planning to visit after Friday 3 Dec?

From Friday 3 December, Auckland will be under the Red setting of the COVID-19 Protection Framework. If you’re planning to visit the Museum from Friday onwards, please click here for information to plan your visit, including bringing a vaccine pass.

 

Things to know

Plan your visit

Things to know

Masks are mandatory

Visitors aged 12 and over are required to wear a mask at all times within the Museum. 

Scan in

Scan in using the NZ COVID Tracer app, which is clearly displayed on signage when you enter. If you don’t have a mobile device to scan the QR code, please sign in manually.

Keep your distance

Please remain aware of social distancing guidelines and keep two metres apart from other groups of visitors and staff as you move about.

We’ll be making sure that we’re within the safe capacity limit set, for people within the Museum at any one time. We tend to receive most visits between 10am and 2pm, so if you’d like to visit when it’s a little quieter, we suggest visiting later in the day.

Our underground carpark will be open, with direct access into Te Ao Mārama South Atrium. 

Both the Southern and Northern entrances to the Museum will be open. 

What's open

Things to know

What's open

You'll be able to explore most of our galleries at your leisure, although as a precaution we have closed our Weird & Wonderful gallery, given it is a highly interactive space, and our Holocaust & Colours galleries given these are small spaces.

Interactives including touchscreens and headphones will not be in use at this time.

Sadly, we’ve not been able to reopen the popular Sea Monsters exhibition. We have some amazing new galleries, a new photography display and an exhibition to explore though - be sure to visit Tāmaki Herenga Waka Stories of Auckland and SHELF:LIFE on the ground floor, the Imaginarium on the first floor, and our free Love & Loss exhibition on the second floor. 
 

Our cafés will be open for takeaways, to eat and drink outside
FOOD AND DRINK

Our cafés will be open for takeaways, to eat and drink outside

Both Tuitui Museum Bistro & Café and 1929 Espresso Bar are open, serving an array of tasty treats and delicious beverages, to take away. As our cafés are inside, you’ll be required to take food and drinks purchased outside, where you can safely remove your mask. Both cafés are located near an entrance, so you’ll be able to easily head back inside after you’ve enjoyed your bite to eat or drink.

We are only accepting eftpos and credit card payments, and won't be accepting cash.

Our Kai Room isn’t open at this time. If you’re bringing food and drink on your Museum trip, please keep it in your bags and check your bags into the eLockers near either entrance. When you’d like to enjoy your food or drink, please take it outside to eat.

The Museum Store will be open

The Museum Store will be open

Our new Museum Store will be open, stocked with a choice selection of childrens toys, books, gifts, locally made jewellery and crafts. We'll be accepting eftpos and credit cards only. 

After a long period of closure due to Covid-19 lockdowns, we're so glad to be able to welcome you back to your Museum again. We’re thrilled to be able to open our doors, with safety measures in place.

Dr David Gaimster, Chief Executive

Frequently Asked Questions

 

Planning your visit

+What hours is the Museum open?

We're open from 10AM - 5PM daily from Monday 15 November. On Saturdays, Sundays and public holidays we're open from 9AM - 5PM. During Level 3 Step 2, we won’t be open late for Twilight Tuesdays.

The Research Library is open by appointment only, between 10am and 2pm on Tuesdays, Wednesdays and Thursdays during Level 2. Use this form to contact us to arrange an appointment.

+Is proof of vaccination required?

The government is yet to release its vaccination certificate, so proof of vaccination isn't currently required for visitors. This will change when Auckland moves to the ‘traffic light’ system. Read more about our vaccination policy here.

We believe that we can safely follow the government’s requirements and provide the safest environment possible for our staff and visitors. Masks are required for all visitors aged 12 and over at all times within the Museum, and you’ll need to sign in for contact tracing. We do ask that you remain at least 2m from other visitors outside your bubble and our staff, at all times.

+Will the Museum Cafés be open?

Yes, our cafés are open for takeaway service. Tuitui Museum Bistro & Café will be open serving select quick-service dishes off its menu, and cabinet food from the counter in the South Atrium. 1929 Espresso Bar in the Grand Foyer will be open serving an array of tasty treats and delicious beverages. 

As our cafés are inside, you’ll be required to take food and drinks purchased outside, where you can safely remove your mask. Both cafés are located near an entrance, so you’ll be able to easily head back inside after you’ve enjoyed your takeaways.

We will only accept eftpos (debit) and credit cards, and won’t be accepting cash at this time. 
 

+Will the Museum Store be open?

Yes, our Store will be open. Shoppers will need to observe physical distancing. There will be a limit of 5 people in the store at any one time. We will only accept eftpos (debit) and credit cards, and won’t be accepting cash at this time

+Will all the galleries be open?

Some of our galleries and exhibits that are housed in more confined spaces, or are interactive (and involve touching) will be closed. They are the Weird & Wonderful gallery, Holocaust & Colours galleries, and the Volcanoes House within the Volcanoes gallery. Additionally, some interactive displays across the Museum will be out of operation.

+Will there be lockers for my use?

Yes, eLockers will be available off the Grand Foyer and Te Ao Mārama South Atrium.

For the comfort and safety of visitors and collections, large bags, backpacks and tripods cannot be taken into the galleries. Bags larger than 40cm (L) x 15cm (W) x 35cm (H) need to be checked into our eLockers.

At both entrances to the Museum, electronic self-service lockers are available to leave your bags and other possessions. In Te Ao Mārama South Atrium these are located in the Kai Room and Welcome Lounge, and within the Grand Foyer, they are located beside 1929 Espresso Bar. Charges apply for their use. The Museum reserves the right to require bags and motorcycle helmets be deposited here for security reasons. Please see our full Conditions of entry here. 

Electronic Self-Service Locker Charges:

Small
3 hrs - $2
4 hrs - $3
5 hrs - $4
Full day - $6

Large
3 hrs - $4
4 hrs - $5
5 hrs - $6
Full day - $8

+Do you have WiFi?

Yes we have free WiFi. Select the “Museum - Public" Wifi network. Please note there is no WiFi or mobile phone coverage in the underground carpark.

+Can we bring our own food?

Our Kai Room isn’t open to eat in at this time. If you’re bringing food and drink on your Museum trip, please keep it in your bags and check your bags into the eLockers near either entrance. When you’d like to enjoy your food or drink, please take it outside to eat.

+Can I bring a backpack?

Yes, although bags larger than 40cm (L) x 15cm (W) x 35cm (H) must be stored in the eLockers available for your use off both the Grand Foyer and Te Ao Mārama South Atrium.

+Is drinking water available?

For your safety, our drinking water fountains will be closed. You can bring a water bottle or purchase one from our cafés, to drink outside the Museum where you can safely remove your mask. Please note, that for the safety of our collections, you’ll need to keep your bottle zipped inside your bag or checked into our eLockers.

 

When you arrive

+Is the car park open?

Yes, our paid car park is available and there is some additional parking in the roads around the Museum.

+Is entry free?

Yes, general admission will be free to everyone at this time. Our ticket desks won’t be open at this time.

+Will any tours be operating?

No tours are operating at this time.
 

+Are tour groups or school groups able to visit?

No tour groups or school groups are able to visit in Level 3 Step 2. We will not be having any Museum led groups at this time.

+ Is the Museum wheelchair accessible at this time?

Wheelchair access into the Museum is possible via the ramps, and within the building there are ramps and lifts to ensure all visitors can get around easily. Wheelchairs are available to Visitors and they are sanitised after every use.

+Can I give a donation and where can I do this?

Yes, donations are always very much appreciated. You can donate online or onsite through one of our digital donation boxes.

 

Covid-19 Health and Safety procedures

+Do I have to wear a mask?

In keeping with government requirements, all Museum visitors aged 12 and over will be required to wear a mask. If you are exempt from wearing a mask for medical reasons, please kindly let our staff know upon arrival.

Note that you won't be able to dispose of any masks or gloves in the rubbish bins at the Museum. Please take them home with you.

+Are you managing physical distancing?

Yes, small groups are able to explore the Museum together, but non-connected groups will need to keep 2 metres apart. We have signage up and our Visitor Hosts are there to remind visitors. Where there is a limited capacity in a particular gallery, our Visitor Hosts will manage the flow in and out.

+Does the Museum have any additional cleaning procedures?

Yes, as well as our regular cleaning of all visitor facilities we are ensuring frequent and thorough cleaning of high touch surfaces such as handrails and lift buttons.

+Is there hand sanitiser on site?

Yes, there are frequent hygiene stations positioned around the Museum.

+Is the Museum contact tracing?

Yes, you’ll be required to scan in using the NZ COVID Tracer app, which is clearly displayed on signage when you enter. If you don’t have a mobile device to scan the QR code, please sign in manually.

+Will the Museum have fewer visitors than usual?

We are complying with Covid19 guidelines and limiting visitor numbers as appropriate. Busier times tend to be between 10am and 2pm. We suggest visiting in the afternoon if you'd like to visit when it's quietest.