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Types of volunteer roles

Interested in becoming a volunteer?  For those people with the time and the will to learn and share, unique opportunities are available within different areas of the Museum.  The interests and skills of all applicants are carefully matched with suitable volunteer opportunities.  Find out more about current volunteer vacancies.

Front-of-house roles

Administration Support Volunteers

Volunteer services: Irina.

About the role

This team of volunteers undertake much of the daily administration needs in our Reception area. Tasks can include triaging phone and email queries, welcoming visitors, filing and general office tasks, and sharing your knowledge and enthusiasm of the museum. Training and refreshers are provided.

Qualities we look for

We are looking for people with excellent communication skills, a great phone manner, and a genuine desire to work in a team and help others. The role involves assisting our Administration team with a variety of tasks, and requires familiarity with Microsoft Office software.


Due to the training provided we are looking for people who can make a real commitment to this role. The administration support team work Monday to Friday, on a static roster of one half day shift per week, either 9.30am to 1.30pm, or 11am to 3pm.

Information Desk Volunteers

About the role 

These volunteers are often the first face seen by our visitors.  They welcome people entering the Museum, and help them to make the most of their visit, by providing information and advice about what is going on throughout the building.

The qualities we look for

People with great communication skills who enjoy helping others and sharing their enthusiasm for the Museum and for Auckland.  People who are fit and active, able to be on their feet moving around our foyer areas, and well presented.


This is a role with considerable ongoing training, so we ask these volunteers to stay in the role for years, rather than months.  We ask these volunteers to make a commitment of at least half a day per week, although we can accommodate alternate weeks in some cases.

Shifts run from 9.40am to 1pm, and 12.45pm to 4pm, seven days a week.

We're currently in need of Weekend Information Desk Volunteers. To find out more and apply, visit this page

Education Volunteers

About the role

We have many school groups who work with our Learning and Engagement team here at the Museum, and Education Volunteers work with our Educators in a support role.  They work with teachers and with groups of children, and also help with making and organizing resources for programmes.

The qualities we look for

People with great communication skills who enjoy being part of a team and working with children of all ages.  Fitness is essential, and a sense of humour.


We ask these volunteers to come in on school day each week, during school terms.  Occasionally programmes run during holiday periods, but mainly it is term time, and the day is from 9.30am to 2pm.

Volunteer Guides

About the role

Every year we take on a small group of volunteers to train as Museum Guides, in English or Mandarin. Find out more and apply for our current intake of Volunteer Guide roles here

Back-of-house roles

Data entry and filing

Data entry and filingAbout the role 

Many areas of the Museum are looking for volunteers who can assist with administrative tasks, and are prepared to be meticulously accurate and well organised.

The qualities we look for

People with good written and spoken English, and are computer literate, and self motivated. The ability to learn and to work independently is also very important.


We would normally ask for at least a half day per week as the basic commitment, and more opportunities exist during the working week than in the weekends.

Flying Squad

Flying SquadAbout the role

This team of volunteers are on call, and respond to calls for help from various parts of the Museum, and the work is varied.  It may be preparing resources, putting together files, photocopying, filing, stuffing envelopes or even skewering marshmallows.

The qualities we look for

Flying Squad members must be on email, and check their accounts on a daily basis.


The job suits people who want to support the Museum, but cannot commit to a regular time slot, and would prefer to be on call.  Normally it involves coming in as a small team to work for a couple of hours on administrative tasks.  The minimum input required is to offer to help at least 3 or 4 times in the year, but we love it if you can commit to more.

Other roles

Other rolesWe also have other roles available for volunteers within the Museum, and if you have a particular passion for military history, or natural history and the sciences, or the library, it is worth while submitting an application just in case a vacancy for a Volunteer in those areas arises.  Our volunteers fulfil many varied roles throughout the organization, and bring a wide range of skills with them.

The range of roles undertaken by volunteers in the Museum is vast, so no matter what your skills and interests, it is possible that somebody on the staff is waiting for you to come along and volunteer.