+When will my Membership expire?
Depending on the Membership type you have chosen, Membership is valid for 12 or 36 months from the day of purchase or the date you have selected when purchasing a Gift Membership.
Do not hesitate to contact the Membership team at (09) 306 7923 or email email@example.com with any questions about your renewal.
The expiry date of the Friends & Whānau pass is the same as the Membership expiry date, regardless of whether they are purchased at the same time or a different time.
+How can I renew my Membership?
You will receive your renewal notice prior to your Membership expiring. You can renew online, by phone, and at any ticket desk within the Museum. Alternatively, you can opt to auto-renew when you sign up, which means we renew your Membership automatically at the end of your Membership. You will receive advance notice before we debit your credit card, and you can opt out of this any time.
For more information on auto-renewals, please contact the Membership team at (09) 306 7923 or email firstname.lastname@example.org.
Auto-renewal is currently not available for our Three-Year Memberships.
+I have already renewed my Membership. Why am I still receiving renewal notices?
Because of processing times, your payment and our renewal notice may cross paths. If you wish to confirm that we have received your Membership payment, email email@example.com.
Please disregard any notices you’ll receive after your payment has been submitted.
+Will I receive a new Membership card when I renew my Membership?
No. Once your Membership card is issued you will keep the same card for as long as you remain a financial Member of Auckland War Memorial Museum.
+What happens if I renew my Membership early?
You will not lose any time on your Membership by renewing early. The renewal will take effect when your current Membership expires.
Example: If a Membership expires on 8 April 2022 but is renewed early on 20 March 2022, the renewal will still take place after 8 April 2022.
+What happens if I renew my Membership after it’s expired?
Your Membership will start from the day you renew, it will not be backdated.
Example: If a Membership expires on 8 April 2022 but isn’t renewed until 20 May 2022 then the Membership will re-start again from 20 May 2022 and the new renewal date will be 20 May 2023.
+What happens if I don’t want to renew my Membership straight away?
You can choose to delay the renewal of your Membership. However, once a Membership has expired, you won’t be able to claim your Membership benefits, such as free entry to paid exhibitions, 10% discount in retail store or Museum Cafés, etc.
+Can you automatically renew my Membership?
Yes, let us look after renewing your Membership for you by choosing auto-renewal, which means you authorise Auckland War Memorial Museum Tāmaki Paenga Hira to automatically renew your Membership.
Auto-renewal is currently not available for our Three-Year Membership option.
You’ll be notified by email at least 14 days prior to being charged for your Membership. If you change your mind about auto-renewing, you can cancel up to three working days prior to the auto-renewal date by calling (09) 306 7923 or by emailing firstname.lastname@example.org.
To process payments for Members who have selected automatic renewal, Auckland War Memorial Museum Tāmaki Paenga Hira will retain payment information using tokenisation technology for enhanced security. We do not store credit card numbers.
If your credit card is declined when we try to charge you for your Membership, we will reach out to you via email, phone and/or post to discuss alternative payment methods. Once your Membership has expired, your Membership will be inactivated until we have received and processed your payment.
+Who can renew a Gift Membership?
While anyone can make the initial purchase of a Gift Membership, after this we usually expect the gift recipient/Member to renew their Membership.
However, some people may wish to keep paying for that gifted Membership. If this is the case, please contact us by phone (09) 306 7923 or email email@example.com. For security purposes we ask that you don’t email us your credit card details.
+I don’t have an email address, how do I renew my Membership?
If we don’t have an email address for you, you will be notified via post. You can then renew your Membership online via our website https://www.aucklandmuseum.com/renew, at the Museum ticket desks or via phone (09) 306 7923.
+Can I renew my Membership without having a Membership card?
Yes, you can renew online https://www.aucklandmuseum.com/renew, over the phone (09) 306 7923 or at our ticket desks by giving us your contact details.
If you have lost your Membership card and are renewing your Membership, we will issue a new card free of charge.
Outside of renewals we charge $10 for a replacement card. To receive retail store or Museum café discounts, you need to present your Membership card in those locations.
+I am an AMI Member. How do I renew my Membership?
If you have purchased one of our Auckland Museum Institute Memberships, you will automatically receive an email notification with an online payment link when your Membership comes up for renewal.
Alternatively, you can renew at any Ticket desk when visiting the Museum or log into your Tessitura account through our website https://www.aucklandmuseum.com/renew.