BECOMING A MEMBER

 

+What are my Membership options?

One Museum. Three Membership options to explore. You can find one, starting from just $50 a year. Read on and decide which one suits you best. Each Membership option offers a range of unique experiences as well as the option to share the experience by adding Friends and Whānau passes.

+How can I become a Member?

Becoming a Member is easy – you can sign up online or at the Membership desk in the Museum. Memberships purchased at the Museum are issued on the spot.

Once we’ve processed your online order, we’ll post out a Membership pack which will include your Membership card and information on benefits.

Don’t want to wait for the post? You can pick up your Membership pack from the Membership desk in the Museum’s South Atrium. Just let us know by selecting the relevant delivery option when signing up and we'll have your new Member’s pack ready for pick up.

Online Membership purchases are usually processed and delivered within 10 to 14 days and incur a $5 delivery fee. You will receive an email notification once your Membership pack has been posted or is ready for pick up. 

NOTE: Until the South Atrium opens you can pick up your Membership pack from the Ticket counter in the Grand Foyer. 

+What are the delivery options? How long does it take?

It usually takes 10 to 14 working days to receive Membership cards in the mail. Don’t want to wait for it to be posted? You can pick up your Membership pack from the Membership desk in the Museum’s South Atrium by selecting “Collect at venue” as a delivery method or select “Delivery Fee - $5” if you would like it to be posted, when signing up online for your Museum Membership. For Terms & Conditions, please check here.

+Does the Museum offer a Concession Membership?

No. Auckland Museum does not offer Concession Membership.

+What are other ways to support Auckland Museum ?

You can donate when signing up, upgrading or renewing your Membership. For online donations please click here. Please note that donations are non-refundable. 
If you would like to talk to somebody or are considering leaving a gift in your will please contact us at development@aucklandmuseum.com or call (09) 309 0443 x 7130.

Donations over $5 are tax deductible and we will automatically send you a tax receipt. For more information on tax deductible donations, please visit the Inland Revenue website.

+I own or work for a business and would like to have a Membership that all my staff can use. Can I do this?

Museum Membership is for individuals only and is non-transferrable. You can purchase Gift Memberships for your staff. Contact us directly if you wish us to assist you in purchasing multiple Memberships. Phone (09) 306 7923 or email membership@aucklandmuseum.com.

+I work for an art gallery or museum. Are you interested in reciprocal rights?

Please email membership@aucklandmuseum.com and let us know that you’re interested.

+What area(s) of the Museum are available exclusively for Members?

We currently don’t offer any Members’ only spaces but hope to be able to do so in future.

UPGRADING YOUR MEMBERSHIP

 

+I changed my Membership level. Do I receive a new Membership card?

You can continue to use your current card. All Members receive the same card, regardless of what Membership type they have chosen. When you visit the Museum and your card is scanned, our team can see what level of benefits you can access.

+Can I upgrade my Membership to a higher level?

BUYING MEMBERSHIP AS A GIFT

 

+Can I purchase Membership as a gift?

Yes – Auckland War Memorial Museum Membership makes the perfect gift and you can purchase one per transaction online or if you want more than one purchase, this can be done from any Ticket or Membership desks within the Museum. Contact us directly if you wish us to assist you in purchasing multiple Memberships. Phone (09) 306 7923 or email membership@aucklandmuseum.com.

MEMBERSHIP CARDS

 

+When will I receive my Membership card? Can I visit the Museum without my card?

If you sign up at our Membership or Ticket desks within the Museum, we'll issue your Membership card straight away.

If you sign up online, and choose postage as a delivery method, you'll receive your Membership card within 10 to 14 business days. Alternatively, you can choose to pick up your Membership pack from our Membership desk in the Museum’s South Atrium, which is processed within three to five days. We’ll let you know when your Membership card is ready for pick up. 

In order to receive cafe and store discounts, you’ll need to present your Membership card. You can visit the Museum and its free exhibitions without your Membership card, but you can’t take advantage of Membership benefits without presenting your Membership card. 
 

+I have lost my Membership card. How do I replace it?

If you've lost your Membership card, we are happy to replace it. This incurs a $10 service and replacement fee. Simply stop by the Membership desk in the South Atrium of the Museum to make payment and we'll issue a replacement card on the spot.

Alternatively, email membership@aucklandmuseum.com to let us know you have lost your card and when you need it by, and we'll have one waiting at the Membership desk, ready for you to pick up and pay for at your next visit. 
 

+Where can I find my Membership card number?

Your Membership card number is printed on the back of your Membership card, just below your name.

+Can I designate a second Membership cardholder?

Our Membership programme is for individual Members only. If you’d like to bring others to any of our many events and previews, add a $25 Friends & Whānau pass (limited to three) when signing up online, when purchasing at the Museum or add as an upgrade to your existing $50 or $75 AMI Memberships. Friends & Whānau passes are valid in conjunction with your annual Membership and will be loaded onto your Membership card. It is not a separate card. 

The expiry date of the Friends & Whānau pass is the same as the Membership expiry date, regardless of whether they are purchased at the same time or a different time.
 

+Can I give my Membership card to someone else to use?

Membership is non-transferable. For information on bringing friends and whānau to the Museum, please see the “Members' benefits and Friends & Whānau passes” FAQs below.

+I’m a Tautoko Member. Do I receive a different Membership card?

All Members receive the same card, regardless of what Membership type they have chosen. When you visit the Museum and your card is scanned, our team can see what level of benefits you can access.

+I belong to the Auckland Museum Institute. Do I receive a different Membership card?

All Members receive the same card, regardless of what Membership type they have chosen. When you visit the Museum and your card is scanned, our team can see what level of benefits you can access.

+I’ve got a MyMuseum card. Is it the same as a Museum Membership card?

The MyMuseum card gives free General Admission to Aucklanders.  A Museum Membership card gives all Members free General Admission when presenting the Membership card onsite and you get access to special exhibitions that non-Members will have to pay for, as well as special discounts at the Museum cafés and Museum Store. Read more about Membership benefits.

+I’ve got a MyMuseum card. Do I need to keep it if I become a Member?

You can keep it, but you won’t need it. Instead, please bring your Museum Membership card when visiting the Museum. You’ll need to show your Museum Membership card to claim the many Membership benefits. Read more about Membership benefits.

MEMBERSHIP BENEFITS

 

+How does the Friends & Whānau pass work? How do I get one?

If you’d like to bring others to our many events or paid exhibitions free of charge, add up to three Friends & Whānau passes when signing up online, when purchasing at the Museum or add as an upgrade to your existing $50 or $75 AMI Memberships. Friends & Whānau passes are valid in conjunction with your annual Membership. Your Friends & Whānau passes are loaded onto your existing Membership card. Present this at any Membership or Ticket desks within the Museum to receive your tickets to our paid exhibitions or pre-book your tickets online. The Friends & Whānau pass is not specific to anyone person and can be used as often as you like.


The expiry date of the Friends & Whānau pass is the same as the Membership expiry date, regardless of whether they are purchased at the same time or a different time.

Your Friends & Whānau benefits include:

•    Free unlimited entry to paid exhibitions
•    Free General Admission
•    Exclusive exhibition previews 
•    Access to regular talks or behind the scenes tours

The Friends & Whānau pass does not provide friends and whānau with access to discounts and friends and whānau do not receive Member emails and updates. Friends and whānau must accompany you to be able to share in your privileges.

To purchase a Membership with or without Friends & Whānau passes, browse options here. If you're already a Member and would like to add Friends & Whānau passes, visit the upgrade page.

+Do I receive Museum discounts with my Membership?

Yes; upon presentation of your Membership card you'll receive a 10% discount at our Museum Store*, and at our cafés in the Grand Foyer and the South Atrium. 

Present your Membership card at Rialto Cinemas Newmarket to receive $12.50 movie and $15.50 3D tickets. (Offer includes Friday and Saturday nights but excludes Beyond Film, alternate content, film festivals, special events and screenings. Movie discount cannot be claimed on online ticket purchases.)

*  Discount not currently available online

EXHIBITIONS, EVENTS AND TICKETS

 

+Do Members get free entry to paid exhibitions?

Yes; Auckland Museum Members receive unlimited free entry to paid exhibitions. View all benefits here

+Do I need tickets to view paid exhibitions?

As a Member, you receive unlimited free entry to the Museum’s paid exhibitions. Please present your Membership card at any Membership or Ticket desks and we'll issue your entry pass on the spot. You may visit the exhibition for free as often as you like.

To guarantee you can see our paid exhibitions on your preferred day and time, we suggest you book your free timed entry ticket online prior to visiting the Museum. 
 

+Why do I need a ticket if I’m not paying for it?

To make sure everyone has the best experience when visiting some of our exhibitions or events, we have limited ticket numbers per session. We encourage you to book your ticket in advance to make sure you aren’t disappointed and can see the exhibition when you want to. You will need to log into your online Membership account using your email and password first, before purchasing the tickets online. If you have a Friends and Whānau pass, the Member must purchase the tickets on their behalf.

+How will I receive my ticket?

If you book your ticket online, it will be emailed to you as a mobile ticket that can be scanned from your mobile phone, or printed if you would prefer. It will confirm the event name, date, time and number of tickets purchased. 

If you book at one of our Museum ticket desks, you will be given a printed ticket.

+What are Member previews and how do I attend?

Member previews are exclusive opportunities to view special exhibitions before they open to the public. Information about preview dates and times will be provided to Members in advance and are listed on our website.

To attend an exhibition preview, Members need to present their Membership card at the entrance to the exhibition or pre-book a ticket online. Please visit our Members' events page for more information. 
 

MEMBERSHIP EMAILS

 

+When will I receive my Membership e-newsletter?

Our Membership e-newsletter is sent out on the last Tuesday of each month. If you don’t receive your e-newsletter, please check your spam folder. You can update your email address by logging in to your online Membership account using your email address and password. If you’ve forgotten your password, you can reset it at any time.

Alternatively, call us at (09) 306 7923, or email membership@aucklandmuseum.com.

+How can I sign up to receive Membership emails?

When you become a Member, you will be automatically subscribed to the Membership e-newsletter. This way you will stay informed and receive advance notices of exhibitions, programmes, events and special offers. You will not receive information about any other Auckland Museum events unless you opt to receive these emails when you sign up. You may unsubscribe from these updates at any time.  
 

+I don’t receive the Membership e-newsletter - what can I do about it?

If you don’t receive your e-newsletter, please check your spam folder. You can update your email address by logging in to your online Membership account using your email address and password. If you’ve forgotten your password, you can reset it any time.  

Alternatively, call us at (09) 306 7923, or email membership@aucklandmuseum.com

UPDATING MY DETAILS

 

+How can I update my postal address or contact information?

You can change any of your personal details by logging in to your online Membership account using your email address and password. If you’ve forgotten your password, you can reset it at any time.

Alternatively, you can email us and we will update your records. Please include your Membership card number, full name and address in the email. 

MEMBERSHIP EXPIRY AND RENEWAL

 

+When will my Membership expire?

Membership is valid for 12 months from the day of purchase or the date you’ve selected when purchasing a Gift Membership. Do not hesitate to contact the Membership team at (09) 306 7923 or email membership@aucklandmuseum.com with any questions about your renewal.

The expiry date of the Friends & Whānau pass is the same as the Membership expiry date, regardless of whether they are purchased at the same time or a different time.

+How can I renew my Membership?

You will receive your renewal notice prior to your Membership expiring. You can renew online, by phone, and at any ticket desk within the Museum. Alternatively, you can opt into our auto-renewal option which means we renew your Membership automatically in a year’s time. You will receive an advance notice before we debit your credit card and can opt out of this any time. 

For more information on auto-renewals, please contact the Membership team at (09) 306  7923 or email membership@aucklandmuseum.com

+I have already renewed my Membership. Why am I still receiving renewal notices?

Because of processing times, your payment and our renewal notice may cross paths. If you wish to confirm that we have received your Membership payment, email membership@aucklandmuseum.com

Please disregard any notices you’ll receive after your payment has been submitted.
 

+Will I receive a new Membership card when I renew my Membership?

No. Once your Membership card is issued you will keep the same card for as long as you remain a financial Member of Auckland War Memorial Museum.

POLICIES, TERMS AND CONDITIONS AND SECURITY

 

+What is your Privacy Policy? How will you use my personal data?

Please refer to our Privacy Policy which details the way we use and store your data.

+What is the Membership refund policy?

Membership contributions are not refundable or transferable. For more information, please refer to our Terms & Conditions.

+How secure is my online payment?

To ensure your security, credit card details are sent through a secure payment server. The currency referred to is New Zealand dollars. The accepted cards are Visa and Mastercard. For security reasons, we do not accept credit card payments via email. 
 

+Is my Membership tax deductible?

Your Membership fee is not tax deductible, but any donation over $5 to Auckland War Memorial Museum is tax deductible and we will automatically send you a tax receipt. You can make a donation as part of your Membership sign up or renewal, via our website or by emailing us.

For more information on tax deductible donations, please visit the Inland Revenue website.
 

If your question remains unanswered, please call us on (09) 306 7923, or email membership@aucklandmuseum.com. We look forward to hearing from you!