Access

Access


Te Ao Mārama, the Museum's new South Atrium, is now open. 

Visitors can use both the Grand Foyer and South Atrium to access the Museum. 

To access the South Atrium from the carpark, visitors can use the P1 and P2 lifts to make their way up to the Basement Level (B), then access the South Atrium on the Ground Level (G), either via the stairs or the internal lift.

Additional Mobility Parking

We have added two dedicated drop-off and pick-up mobility parking spaces with accessibility ramps.

These are located on the west side of the Museum and are the closest carparks to the Memorial Entrance. These are drop-off and pick-up only for a maximum of ten minutes. 

We have also increased the number of mobility parks at the southern end of the Museum by the South Atrium.

If you need to use a mobility park, we recommend that you drop off passengers at the two drop-off and pick-up parks and then park for the duration of the Museum visit at the South Atrium mobility parks.

MOBILITY PARKING MAP

 

 

Important Information About Our Underground Car Park

If the South Atrium mobility carparks are full, there are five additional paid mobility parking spaces in the Museum’s underground carpark.  

Wheelchair access

All areas of the Museum can be accessed by wheelchair users with the exception of the whare rūnanga Hotonui.

The Grand Foyer Entrance has a revolving door that can be slowed to accommodate mobility equipment. 

Wheelchairs may be borrowed from both the Grand Foyer and Te Ao Mārama/South Atrium. Please note that wheelchairs cannot be booked or reserved ahead of time.

Groups: If you are in a group of five or more who are using mobility equipment, please contact our Bookings Office before your visit so we can support your group to enter the building, this may include opening the side door and the use of temporary ramps. 

Bookings Office: +64 9 306 7048
Email: bookings@aucklandmuseum.com

Elevator lifts

Lifts are available to access the different floors of the Museum 

Accessible toilets

There are four accessible toilets in the Grand Foyer and four accessible toilets within the South Atrium and Level One.

There are gender-neutral toilets within the Kai Room, Level One – Weird and Wonderful, and Level 2 – Library.

Certified Disability Assistance Dogs

Certified disability assistance dogs are welcome at Auckland Museum when supporting your visit. Please ensure your dog wears the appropriate coat and you can provide a valid ID card.

Complimentary tickets for paid assistants

Paid assistants can obtain complimentary tickets to paid exhibitions, events, and programmes they are attending with the ticket holder.  The intent is to remove barriers for visitors who require a paid assistant to support their attendance.
To make a booking for you and your paid assistant please contact the Bookings Office +64 9 306 7048.

Sensory Friendly Visit Guidelines

The museum can be a confronting place for sensitive visitors.

•     Avoid queues

Some exhibitions are ticketed. To minimise the time your family spends in a queue, we suggest that you buy tickets online before you visit and bring your printed tickets with you.

•     Quiet times

Auckland Museum tends to be quieter between 3pm and 5pm on weekdays during
term time. February and December before Christmas are the quietest months.
Quiet hours are available for some exhibitions.