Important Information About Our Underground Car Park
If the South Atrium mobility carparks are full, there are five additional paid mobility parking spaces in the Museum’s underground carpark.
All areas of the Museum can be accessed by wheelchair users with the exception of the whare rūnanga Hotonui.
The Grand Foyer Entrance has a revolving door that can be slowed to accommodate mobility equipment.
Wheelchairs may be borrowed from both the Grand Foyer and Te Ao Mārama/South Atrium. Please note that wheelchairs cannot be booked or reserved ahead of time.
Groups: If you are in a group of five or more who are using mobility equipment, please contact our Bookings Office before your visit so we can support your group to enter the building, this may include opening the side door and the use of temporary ramps.
Bookings Office: +64 9 306 7048
Lifts are available to access the different floors of the Museum.
There are four accessible toilets in the Grand Foyer and four accessible toilets within the South Atrium and Level One.
There are gender-neutral toilets within the Kai Room, Level One – Weird and Wonderful, and Level 2 – Library.
Certified Disability Assistance Dogs
Certified disability assistance dogs are welcome at Auckland Museum when supporting your visit. Please ensure your dog wears the appropriate coat and you can provide a valid ID card.
Complimentary tickets for paid assistants
Paid assistants can obtain complimentary tickets to paid exhibitions, events, and programmes they are attending with the ticket holder. The intent is to remove barriers for visitors who require a paid assistant to support their attendance.
To make a booking for you and your paid assistant please contact the Bookings Office +64 9 306 7048.
Sensory Friendly Visit Guidelines
The Museum can be a confronting place for those with sensory issues. To help you plan ahead, we've prepared a map outlining different sensory levels.
• Avoid queues
Some exhibitions are ticketed. To minimise the time your family spends in a queue, we suggest that you buy tickets online before you visit and bring your printed tickets with you.
• Quiet times
Auckland Museum tends to be quieter between 3pm and 5pm on weekdays during
term time. February and December before Christmas are the quietest months.
Quiet hours are available for some exhibitions.