Auckland Museum – Terms and Conditions of Sale and Entry
1. Children aged 13 and under must be always accompanied by an adult while inside the Museum.
2. Food and drink are not permitted in galleries.
3. The Museum may request to inspect bags or other belongings where reasonably necessary for safety or security purposes. Entry may be refused where a visitor declines a reasonable request for inspection.
4. Backpacks, large bags exceeding permitted dimensions, and tripods are not permitted in galleries and must be checked into an eLocker or designated storage area.
5. Security recording (including CCTV) operates throughout the Museum for safety, security and asset protection purposes.
6. Visitors are asked to respect the tranquillity of the War Memorial Sanctuaries.
7. Visitors must behave respectfully and in a manner that does not compromise the safety, security, comfort or wellbeing of others or the Museum's collections. Visitors must keep noise to a reasonable level, not use personal speakers, not sleep in the Museum, wear clothing (including footwear) appropriate for a safe public environment, not be intoxicated. Visitors must comply with reasonable directions from Museum staff, observe Museum signage and adhere to applicable visitor policies and safety requirements as notified. The Museum may refuse entry or require a visitor to leave where these conditions are breached or where this is reasonably necessary to protect people, property or collections. Police may be contacted where appropriate.
8. Tickets that are damaged, defaced, lost, stolen, or otherwise invalid may be refused entry. The Museum reserves the right to charge a replacement fee where applicable.
9. Tickets and service fees are non-refundable and non-transferable, except where required by the Consumer Guarantees Act or at the discretion of the Museum in exceptional circumstances. A full refund will be provided where an event is cancelled by the Museum.
10. Photography, filming or recording may take place by Museum or Event staff for operational, promotional, archival or evaluation purposes. Where practicable, visitors will be notified when recording is taking place. Visitors who do not wish to be individually identifiable in promotional recording should advise a staff member.
11. Photography, filming and recording by Visitors within the Museum of visitors, spaces, exhibitions, and objects is permitted for personal, non-commercial use only, unless otherwise authorised by the Museum. Images or recordings taken at the Museum must not be used for commercial, promotional, publication in any medium, reproduction, licensing, or other non-personal purposes without the Museum’s prior written permission.
12. Photography or recording may be restricted or prohibited in certain exhibitions, spaces, or in relation to collection items or taonga. The Museum reserves the right to require a visitor to stop photographing or recording at any time.
13. Covert recording, including through hidden cameras or recording devices, is prohibited. The Museum may require a person engaging in unauthorised covert recording to stop recording or leave the premises. Deletion of the images or video can be requested, and the Museum may take any other action available to it by law.
14. Late arrival to events may result in delayed admission or refusal of entry until an appropriate break in the programme.
15. The Museum reserves the right to amend, cancel, withdraw, or substitute programmes, performers, pricing, seating arrangements, or audience capacity without prior notice. Refunds will not be provided for such changes unless required by law.
16. Tickets must not be resold for profit or used for advertising, promotional, or commercial purposes without prior written consent from the Museum. Breaches may result in refusal of entry.
17. A valid for of entry must be retained and presented on request.
18. Photographic identification may be required for entry to selected Exhibitions or Events.
19. The Museum may contact visitors using booking details provided to request feedback or evaluate visitor experiences.